Terms & Conditions
By entering this site you agree to abide by the terms and conditions of use thereof. The placement of an order online indicates your acceptance of these terms and conditions.
Making a purchase
By submitting your order you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods. We will only pass your details onto the people who we may subcontract out to do the delivery unless we have your permission.
All online orders are confirmed by email. We will contact you by email or telephone regarding any delivery delays or payment issues.
Offers are valid for the time period stated, and unless specified for single use only. Offers giving discounts are not valid on sale products and cannot be used in conjunction with any other promotion.
We do try to keep the website up to date so that items on the website are in stock. Sometimes items sell out quickly, when this happens we try our best to offer alternatives. Holding items in your basket does not secure stock, once your order has been completed your stock will be allocated. Any dates specified for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.
Credit card security
At gnot, all online purchases take place safely, using the latest internet security technology to protect our customers. We accept orders only from web browsers that can use Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection. Most web browsers now support this.
If you have questions regarding our credit card security policies, please email us at email@example.com
You can pay for your order by using PayPal or if you do not wish to use PayPal you have the option to pay with your debit or credit card directly. All card payments are authorised at the point of ordering which will require the cardholders full details including name, address and telephone number. These must match the exact details registered with the card user. PayPal and card payments are debited directly at the time of order, before your items are shipped. In the event that the items you have ordered are out of stock, your order will be cancelled and you will be refunded immediately.
gnot will do their best to ensure the accuracy of all the information within this web site, we shall not be liable for damages of any kind resulting from the use of this site.
If a product is advertised at an incorrect price due to a typographical error or a supplier error we reserve the right to refuse or cancel an order whether or not said order has been confirmed. In such a case we will make you aware of this and a full refund will be given, if required (errors and omissions accepted).
All prices are shown in pounds sterling and are inclusive of VAT.
We aim to dispatch your order within 3 -5 working days. Orders are shipped by Royal Mail within the UK, EU and international.
You can have gift items sent to other addresses by e-mail request to firstname.lastname@example.org and we will happily post the receipt separately to the purchaser’s address
Returns /Exchanges policy & Cancellation rights
Due to hygiene reasons we are unable to accept return of the goods once the package has been opened.
All goods are guaranteed only against any defective materials or workmanship and must be returned by within 14 days of delivery. This guarantee is offered as an extra benefit and does not affect consumer statutory rights.
We will not cover the shipping cost to return or exchange unless it is a faulty or defective item, or an agreement has been made in advance.
We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfill an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on www.gnot.co.uk is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 10 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.
We have taken great care to provide accurate product images for each product for sale on the site. However, the colours we use, as well as the display and colour capabilities of your particular computer monitor, will affect the colours you actually see on the screen. We are not responsible for the limitations of your monitor and cannot guarantee that your monitor’s display of any colour, texture or detail of merchandise will be accurate. If you are not satisfied with your purchase for any reason, you may simply return the product following the provisions set out in these Conditions.
Third party information
We are not responsible for material displayed on third party websites or any other written material. The only prices that apply for gnot products are those stated on the gnot website. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party. This website may contain links to sites owned and operated by third parties. These links are provided as a convenience to you and are not an endorsement by us of the products or materials on those sites. We are not responsible for the content of those sites and make no representation regarding the truth, quality or accuracy of same. Visiting the linked sites is at your own risk.
gnot is a UK company and all hairbrushes are exquisitely made in Europe.
gnot is a registered trade mark. We operate under UK law.